BBT / ACTE Spring Forum - London

May 15, 2019

09:00 AM - 10:00 AM Registration, refreshments and networking
10:00 AM - 10:05 AM Opening remarks Chris Pouney
With a diverse set of topics, the BBT Spring Forum will explore three key themes: digitalisation, departments and assessing the ‘new' risk, and begin with a keynote that will redefine the perception of mobility. Join your peers, network, make new contacts and challenge conventional wisdoms
10:05 AM - 10:20 AM Keynote: The Future of Mobility Nick Goldstein
How Uber is partnering with businesses and cities to improve urban transportation We spend a lot of time thinking about the future of urban mobility and how we can work with cities to help make them more liveable. Mass urbanisation is one of the defining trends of our generation. Despite the benefits of living in an urban area, if ground transportation doesn’t work, a city simply doesn’t run. The morning and evening commutes are some of the busiest travel times for, well, every major city, and businesses have a role in ensuring their employees access to reliable and efficient ways to get to and from work. In this presentation, we’ll discuss how we’re partnering with cities and businesses to provide rides, bikes, and even carpooling to improve not only your travellers’ experiences but also the experiences of entire cities.
10:20 AM - 10:40 AM Keynote address: Contactless transit and smarter cities Stephen Cooles
In the mobility space, Visa has made great strides in implementing contactless payments worldwide, with cities as diverse as London and Moscow, Rio and Sydney already live with contactless transit and many more to come. This technology helps to keep cities moving while simultaneously delivering convenience to travellers. As the world becomes increasingly urbanised, cities need to become smarter and more efficient, addressing pressures on infrastructure while also investing in the technologies that will serve them in the future. Hear how Visa is helping to develop reliable and convenient travel choices, and using the data generated to understand how citizens and visitors are going about their daily lives.
10:40 AM - 11:40 AM Session one: Digital transformation Jo McQuade, Michael McSperrin, Andrew Anderson
Patrick de Jong
According to Gartner, digitalisation is the use of digital technologies to change a business model and provide value-producing opportunities. Find out how businesses can escape the analogue world and make the most of new digital processes to streamline their travel programmes. An expert panel will talk about transformation tips, and delegates can also hear first-hand transformation success stories and practical advice.
11:40 AM - 12:05 PM Networking break & refreshments
12:05 PM - 01:05 PM Session two: Cross-departmental collaboration Oliver Moore , Kerrie Henshaw-Cox, Raj Sachdave MCIPS
Matt Crawford, Preetam Kerai
Different departments can influence the travel procurement process… from HR and security to finance and IT. But how can you maximise your team’s relationships with other departments? This panel will share advice on how to ensure collaboration so that everyone wins.
01:05 PM - 02:05 PM Lunch and networking
02:05 PM - 03:05 PM Session three: Redefining risk & disruption Emma Maslen, Stephanie Smook , Julie Black
Matthew Judge
Definitions and perceptions of risk are morphing before our very eyes, as drones shut down airports, strikes cause disruption across France, and ongoing Brexit uncertainty impacts on a range of travel-related issues, from currency rates to border controls. How do travel buyers adapt to growing unpredictability and manage exceptions of their employees?
03:05 PM - 04:05 PM Session four: Question time Tom Otley
Question Time: During the day, simply write down any points or questions you’d like tackled and in this open session we put them out to the collective knowledge and experience of the room.
04:05 PM - 04:10 PM Closing remarks Chris Pouney
04:10 PM - 05:30 PM Drinks reception - Sky Bar
Attendees are invited to join the BBT team and forum planning committee for networking drinks at the hotel's glamorous sky bar with unrivalled views over The O2, Canary Wharf and Thames Barrier